Shipping policy

📦 Shipping within Germany
Shipping within Germany is free of charge.
All orders are usually processed within 1–3 business days after payment has been received and shipped via reliable carriers (e.g. DHL or Deutsche Post).
Delivery time within Germany is typically 2–4 business days.

🌍 International Shipping (EU & Non-EU)
For orders outside Germany – whether within or outside the EU – a shipping fee will apply.
This fee is displayed transparently at checkout and depends on the destination country.

Estimated delivery times:

• Within the EU: 4–8 business days
• Outside the EU: 8–14 business days

Please note: Additional customs duties, taxes, or fees may apply for deliveries to non-EU countries. These must be paid by the recipient.

🔄 Returns
If you're not satisfied with a product or would like to return it, we offer free returns.

Simple and convenient via our returns portal:
Go to Returns Portal

Please send returns to:

FinestPaw LLC
c/o Mail Boxes Etc. 0193
Rathausstraße 37–39
61184 Karben
Germany

Returns must be made within 14 days of receiving your order.
For more information, please refer to our Right of Withdrawal.

❓ Questions about Shipping?
Do you have questions about the shipping status or special delivery requests?
Feel free to contact us via email at service@finest-paw.com – we're happy to assist you quickly and easily.