Privacy policy

1. General Information

Thank you for your interest in our online store. Protecting your privacy is very important to us. Below we provide detailed information about how your data is handled, in accordance with Art. 13 of the EU General Data Protection Regulation (GDPR).

Controller pursuant to the GDPR:
FinestPaw LLC
c/o MBE Center 0193
Rathausstraße 37–39
61184 Karben
Germany
Email: service@finest-paw.com

2. Access Data and Hosting

Our store is operated on the e-commerce platform Shopify Inc., 151 O’Connor Street, Ottawa, ON K2P 2L8, Canada. Shopify stores your data in the United States and/or Canada. Data processing agreements and Standard Contractual Clauses (SCC) pursuant to Art. 46 GDPR are in place.

When you visit our website, Shopify automatically collects certain information about your device (such as IP address, browser type, operating system) and your interaction with the shop (e.g., pages visited, products viewed, session duration). This data is used solely for system security and optimization purposes.

3. Data Processing for Contract Fulfillment

We collect, store, and process your personal data for the purpose of handling orders, deliveries, and payment transactions.

Examples of processed data include:

  • Name, address, email address
  • Shipping and billing address
  • Payment details (depending on the selected provider)

Data processing is carried out based on Art. 6(1)(b) GDPR (performance of a contract).

4. Payment Service Providers

We collaborate with the following external payment providers to process payments:

  • PayPal (Europe) S.Ă  r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg
  • Klarna Bank AB (publ), SveavĂ€gen 46, 111 34 Stockholm, Sweden
  • Shopify Payments, provided by Shopify Inc.

The transmission of personal data to these providers is solely for payment processing purposes, in accordance with Art. 6(1)(b) GDPR. The respective providers' privacy policies apply to their data processing practices.

5. Shipping Providers

To deliver your orders, we may pass on your shipping address to the following logistics providers:

  • DHL Paket GmbH
  • Deutsche Post AG
  • Additional logistics providers as necessary

Legal basis: Art. 6(1)(b) GDPR.

6. Contacting Us

When you contact us (e.g., via email or contact form), the data you provide will be processed to respond to your inquiry.
Legal basis: Art. 6(1)(a) or Art. 6(1)(b) GDPR.
We will delete this data once it is no longer needed for the purpose for which it was collected.

7. Customer Account

If you create a customer account, we process your personal data based on your consent (Art. 6(1)(a) GDPR). Your data can be viewed and edited at any time within your account area.

8. Newsletter

If you subscribe to our newsletter, we will use your email address to send you regular updates about our products, offers, and promotions.
You can unsubscribe at any time using the unsubscribe link included in each email.
Legal basis: Art. 6(1)(a) GDPR.

9. Cookies & Web Analytics

Our store uses cookies to enable core functionalities (such as shopping cart behavior) and for audience measurement.
You can find more details in our [cookie notice] (as shown in the Shopify cookie banner).

Depending on your settings, data processing is carried out either on the basis of your consent (Art. 6(1)(a) GDPR) or to protect our legitimate interests (Art. 6(1)(f) GDPR).

10. Social Media & Marketing

We link to our social media profiles, especially Instagram (Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland).

No data is transferred to Meta by simply visiting our website. Data transfer may occur only if you actively click on a social media link or button.

11. Your Rights under the GDPR

As a data subject, you have the following rights under the GDPR:

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)
  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

If you have any questions about the collection, processing, or use of your personal data, or if you wish to exercise any of your rights, please contact us at:
service@finest-paw.com

12. Data Security

Our website uses SSL encryption to securely transmit your data. We also implement technical and organizational measures to protect our website from unauthorized access.

13. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, for example to comply with changes in legal requirements or to expand our service offering.

Last updated: May 9, 2025